FAQ

Orders/Shipping/Tracking

Help! I can’t find my order confirmation.

Every order should receive a confirmation email within 24 hours of purchase to the email address specified at checkout. If you did not receive that email, please reach out to our customer service team at hello@getsilvs.com

How can I track my order?

Tracking information will be emailed to you once your order has been processed.

Do you ship internationally?

Unfortunately we do not currently ship Silv internationally.

Exchanges / Returns

What is Silvs return policy?

Given the nature of our product, we are not able to accept returns. If you have any questions about an issue with an order you received please reach out to us at hello@getsilvs.com

Subscriptions

What is a Silvs subscription?

Silv subscriptions are like signing up to receive presents in the mail without needing to constantly re-order. In addition, we also give you 20% off and you’ll be the first to hear about (and try) new flavors.

How do I sign up for a subscription?

You can sign up for a subscription at check out.

I have a subscription, can I change the delivery date for my next shipment?

Yes you can! Via your customer account, you’re able to update your subscription shipping details, pause your subscription, skip shipments, and change the frequency of your order.

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FAQ

Orders/Shipping/Tracking

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Subscriptions

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